How to use Khafji Map services

What can you search for?

Try a business name, a category such as a restaurant or pharmacy, or a service such as mobile tire repair. You can also try a product name to find related places.

Use a clear, complete phrase. If the results are unsuitable, try a more specific name or a different description.

Understanding results

Results may include places in the site directory, Khafji-related search suggestions, matching shop names and clearly labeled sponsored results.

The shop listing matches shop names. Use the search box inside a particular shop to search that shop’s products.

A product search does not confirm availability or price at a particular business. Check with the business before traveling.

When are categories useful?

Use a category when you know the type of place you need but do not know business names.

Categories cover shopping, health, vehicles, accommodation and everyday services. Available categories depend on what is enabled on the site.

Category or name search?

A category searches broadly for a business type. For a specific known place, enter its name in the main search box.

Current location

An ordinary Khafji Map search does not require location permission. Location is used when you choose a location control, such as selecting a delivery address or submitting a place.

Maps may request permission to use your location as the starting point. If unavailable, choose a starting point manually.

Before traveling

Check the branch, opening hours and contact details. Maps data and routes can change; a result does not confirm that the business is open now.

Accurate positioning

Use current location only if you are at the intended place. When submitting from home, select the business manually instead of sending your home location.

If location detection fails, check device location services and browser permissions or select the point manually. Verify the pin before submitting.

Place suggestion or shop creation?

A place suggestion adds a business and location to the directory. A shop provides a page for products and contact details. They are separate services that a business may use as needed.

Why sign in?

Favorites belong to your account rather than the search field, so you can return to them when signed in to the same account.

What does saving mean?

Saving a place does not book an appointment, reserve a product or send the business a message. It creates a personal shortcut.

Guest and account plans

Guests can create and share a plan; editing access is stored on the device used. Another device or cleared browser data may prevent editing that guest plan.

An account supports multiple saved plans in My plans, with controls such as editing, copying, pausing and restoring from the plan trash when available.

Plan privacy

Account plans may be accessible to anyone with the link or protected by a four-digit code. Share the code separately if desired and choose whether your name appears.

You choose the stop order. Starting a route does not book places or appointments. Check opening hours before the outing.

Your copy and the original

Copying creates your own version. Changes to your copy do not change the published official plan.

A plan is a suggested outing, not a booking or a guarantee of available services. Visible plans depend on what is currently published.

How are the services linked?

Favorites stores places selected with the heart. My plans stores your outings. My shop contains your business page, products and settings. All belong to the same account and are available after signing in.

Guests can search, browse categories, shops and offers, prepare a WhatsApp order from an enabled shop and create a guest plan. An account is required for account favorites and plans and for owning a shop.

Email and WhatsApp recovery

A recovery link can be sent to the registered email; check spam if needed. WhatsApp can provide recovery assistance according to registered details and verification procedures.

The username cannot be changed from account settings. Registered recovery details are fixed in the interface; contact administration for verification if a change is needed.

Using your account safely

Do not share passwords, recovery links or verification codes. Use supervisor access for product assistance instead of sharing your account, and sign out on shared devices.

If no install option appears

Names and availability vary by operating-system and browser version, and the option may be absent in social-app browsers. Open the link directly in Safari or Chrome.

The icon provides quick access; it does not mean all services work offline. Search, Maps and shops need a connection to load their data.

Who should you contact?

Direct website and account questions to Khafji Map administration. Ask the shop itself about prices, stock, preparation and delivery.

Read the privacy page for the site’s information practices. Do not include your password in feedback or contact messages.

Inquiry or order?

A product inquiry opens a contact channel; it does not itself create a confirmed order. Structured ordering uses a cart, quantities and review before sending.

The owner supplies images, prices, availability and contact details. Confirm availability and details with the business before agreeing to a purchase.

Shop dashboard sections and what they do

Shop details contains the business name and description. Contact and location holds WhatsApp, phone and location. Images and cover controls the visuals. Publishing settings controls the public status. Save changes in the section you edit.

Products is for adding, editing, ordering and hiding items. Ordering controls activation, fulfillment, fees and hours when available. Sharing card provides the shop link and QR code. Subscriptions shows service status and periods.

Supervisors manages accounts assisting with products when available. Statistics, activity logs and product trash provide owner-only monitoring and recovery tools under the available permissions.

What does the page include?

The page contains the shop identity, cover, description, published products or services and any supplied contact and location links. Product display does not require ordering to be enabled.

The shop link is tied to the account identifier. The display name may differ. Choose the identifier carefully because it cannot be edited from account settings.

Free and additional services

Products can be displayed within your current limit. For a higher limit, review available plans. Ordering has separate activation and subscription rules from product display.

Hiding and deleting

Hide an item when it is temporarily unavailable so its details do not need to be entered again. Deletion uses the available trash controls; permanent deletion cannot be undone.

Items exceeding the free limit may be hidden without deletion when a product plan expires and can return after renewal. Check item status and shop limits in the dashboard.

Customer notes

When note options are available, customers can use them while adding an item. Notes form part of the order details; they do not change the item price unless the displayed options say otherwise.

What does the shop receive?

The message includes quantities, prices, notes, fulfillment and total, plus the delivery location link when applicable. The shop replies through the WhatsApp conversation you send from.

The flow uses payment on receipt and does not collect online payment during these steps. Ordering is intended for Khafji; the shop handles preparation and delivery.

When is an order accepted?

Preparing the message or opening WhatsApp does not mean it was sent or accepted. Send it and wait for the shop to confirm availability, timing and fulfillment.

If the order button is absent, ordering may be disabled, paused or outside opening hours. Use the available WhatsApp inquiry option on the shop page.

Fees and schedule

Delivery uses an owner-set flat fee, not an automatic distance-based calculation. The order schedule uses Saudi time.

Equal opening and closing times represent all-day availability. A closing time earlier than opening represents a period continuing past midnight.

Orders and statistics

The owner dashboard shows prepared orders and available statistics. These figures do not confirm WhatsApp delivery, acceptance or payment.

When the service period ends, ordering stops while products and inquiry channels remain subject to shop status and limits. The shop handles fulfillment, delivery and customer communication.

What does the QR code do?

The QR code opens the shop page for browsing and contact, and ordering when enabled. A QR code alone does not activate ordering.

You can also share a particular product link so customers can open that item directly.

What can supervisors do?

Supervisors help manage products within their assigned permissions. Core shop settings, supervisor management, statistics, order values, activity logs and product trash are owner-only.

The supervisor section may be absent when the feature is not enabled. The allowed number depends on shop settings rather than a universal fixed limit.

How do the four options differ?

Free shop: product display within the free limit, contact details and WhatsApp inquiries without a paid subscription period. A WhatsApp inquiry link does not activate the cart and ordering service.

Products plan: increases the number of items you may display. It does not itself include ordering unless the displayed option explicitly combines both.

Ordering service: provides quantities, notes, a cart, pickup or delivery and a prepared WhatsApp message. It does not raise the product limit.

Complete plan: combines the products plan and ordering service under the benefits and period on the plans page. Choose it when you need both a higher limit and ordering.

Trials and subscriptions

The ordering trial lasts 30 days from activation and is available once per shop under the displayed terms. It does not increase the product limit.

Paid subscriptions begin through the stated activation process. Renewals are optional with no automatic deduction as described on the plans page. Check current pricing and limits on that page rather than relying on older information.

What happens on expiry?

Ordering expiry stops ordering without deleting shop products. Product-plan expiry may hide excess items without deleting them. Delivery fees are separate from subscriptions.

Before using an offer

Check that the offer is active and whether it covers all or selected items. Confirm availability and additional details with the business.

Submission does not guarantee immediate approval or permanent display. Offers depend on their dates, duration and status.

Dates, discounts and images

The current form lets you choose a start day from the displayed month and an available duration. Check the resulting end date before submission and do not choose a past date.

For a single discount percentage, enter the starting percentage. For a range, use both available fields. Choose all or selected items and make sure the image matches the written details.